Important information

On this page you will find important information about your evening at the Circus Building. Please share it with the rest of your party.

You can also find answers to frequently asked questions in our FAQ.

Ticket purchase

When you purchase tickets for an event at the Circus Building, you will receive a confirmation from us as a thank you for your purchase. You will not receive any physical ticket(s), and therefore the confirmation serves as your proof of purchase. You do not need to bring the confirmation with you on the evening.

Service fee (incl. VAT)

The Circus Building’s service fee covers the venue’s average costs associated with handling your purchase. The amount will generally be between DKK 0 and DKK 50 per ticket, depending on factors such as the category and the terms we have negotiated with our ticketing system.

The Performance

We reserve the right for stage performer to fall ill, which may result in changes to the composition and content of the event.

Photo and Video

During events at the Circus Building, photos and videos may be recorded for documentation and marketing purposes for the venue.

This processing takes place in accordance with the Circus Building’s current photo and video policy, which can be read here.

Menu and beverages

There are always many happy guests at the Circus Building, and our bar staff will be busy upon arrival. Therefore, we recommend pre-ordering beverages, so they will be ready at your table when you arrive.

If you have allergies, diabetes, or similar conditions, the Circus Building must be informed no later than one week before the event date. Please remember to show the chosen menu to your party, as we cannot adjust or change your selection on the day of the event. Beverages are purchased separately.

Please note: On some events, beverages are not sold during performances out of consideration for the show. This will be announced on the evening.

Cash

Our bars are cashless, but you can order and pay with cash through your waiter at your table in the hall.

According to the Danish Anti-Money Laundering Act, a cash payment cannot exceed DKK 14.999,50.

It is not permitted to split the payment into two or more cash payments to avoid this limit if the total amount exceeds DKK 14.999,50.

Staffed cloakroom

We offer a free staffed cloakroom, which is video monitored throughout the evening. For safety reasons, jackets and large bags are not allowed inside the Circus Hall. Only small handbags are permitted.

If you need to store a larger bag in the cloakroom, security may ask to see the contents.

Loose belongings such as hats, gloves, and scarves must be placed in a closed bag or pocket, not in sleeves where they may fall out.

If your jacket or bag in the cloakroom is damaged or lost during your visit, the Circus Building will compensate up to a maximum of DKK 2,000. Loose items inside bags, pockets, or sleeves are not covered.

We reserve the right to request documentation proving that the damage occurred during your visit.

Seating

Please note that we cannot guarantee a specific table placement, but requests are always welcome through Customer Care.

Most tables in the Circus Hall seat 6–8 guests. We therefore recommend gathering 6–8 people and booking a full table. For safety reasons, tables have specific dimensions, and at an 8-person table you will be seated close together. We hope for your understanding, as this often contributes to the lively atmosphere.

We only have a limited number of tables for more than 8 guests. Even if you book in a category where 12-person tables exist, we cannot guarantee one single table for your entire party. The earlier you book, the greater the chance we can accommodate this request.

If your party cannot fill a full table (minimum 6 people), you should expect to share a table with other parties.

Seating is assigned on a first-come, first-served basis — the earlier you book, the better your table placement.

If the number of guests in your party changes, the table placement will be adjusted to match the actual number of guests attending.

Late Arrival

If you arrive late, you cannot expect to be served the full menu, as the evening’s service follows the fixed program.

Wheelchair Users and Elevator Access

If you use a wheelchair, have mobility difficulties, or otherwise have special requirements, you must inform us by email when booking tickets. If you book online, please send the information afterward via email.

If we do not receive this information before your visit, we may not be able to accommodate your needs due to fire safety regulations. Unfortunately, we may therefore have to refuse entry to the relevant person(s) without refund.

Important: You must be able to present an email from us confirming that we can meet your needs.

People with disabilities can attend the event. We are “God Adgang” certified, meaning we are equipped to welcome guests with various types of disabilities. Please read more at godadgang.dk.

Wheelchair users are always seated at level 5 in the hall and can access the event via an elevator in the foyer. We can accommodate a maximum of 4 wheelchair users per evening. Please note that tickets are only available in Category B and C due to fire safety regulations.

We reserve the right for the elevator to be out of service due to technical difficulties. In such cases, you will be offered a refund.

In our foyer there are two accessible toilets (clearly marked). The toilets are locked — please contact a guard who will assist with unlocking them.

Light Sensitivity

For guests sensitive to light, please note that the event may include a variable and pulsating light show.

Service

To ensure the best possible service, please contact your waiter during the evening if you experience anything you are not satisfied with. This is very important so we can give you and your party the best experience and handle any feedback afterward.

Cancellation Policy – by the customer

Cancellations must always be made in writing to booking@cirkusbygningen.dk.

In the event of cancellation or reduction, the service fee of DKK 20 per person is non-refundable.

Cancellation Policy for Parties of 24 People or Fewer

The arrangement may be cancelled free of charge up to 30 days before the event date.

If you cancel or reduce the arrangement between 30 and 8 days before the event date, 50% of the ticket price will be refunded.

If you cancel or reduce the arrangement later than 8 days before the event date, no refund will be given.

Cancellation Policy for Parties of 25 People or More

The event may be cancelled free of charge up to 90 days before the event date.

Thereafter, the booking may be reduced by up to 10% of the number of tickets ordered up to 8 days before the event date without charge. If you cancel or reduce the arrangement by more than 10% between 90 and 8 days before the event date, 50% of the ticket price will be refunded.

If you cancel or reduce the arrangement later than 8 days before the event date, no refund will be given.

Cancellation Policy in Case of Socially Critical Illness

If COVID-19 or another disease is categorized as a societally critical illness, we will follow government rules and regulations: If the event is cancelled by the organizer, you will receive a refund for your purchase.

Cancellation – by the organizer

If an event is cancelled, the ticket price, including the service fee, will be refunded. Please note that only the ticket itself is refunded, and any travel or accommodation expenses are not covered.

Change of date

If an event is rescheduled to a new date, your ticket will automatically be transferred to the new date. If you are unable to attend, you are asked – unless otherwise stated – to contact us no later than 10 days after receiving notification of the change.

If we do not hear from you within this period, your ticket will be transferred to the new date.

Force majeure

The customer cannot invoke force majeure as grounds for cancellation. In case of force majeure or closure due to the current situation, you will receive a refund. If the event is cancelled due to COVID-19 or another pandemic resulting from legislation or government orders, you will receive a refund.

We care about the environment

We operate an active environmental policy aimed at reducing the company’s environmental footprint. Among other things, we work purposefully to reduce food waste and restaurant waste. In addition, we have recycling containers for paper and cardboard used actively across all departments.

Our skilled chefs have many years of experience composing well-balanced menus, both in terms of ingredient selection and quantities. The Circus Building is Green Key certified. Read more about Green Key here.

Show responsibility and consideration

A visit to the Circus Building is a celebration with good food, drinks, and entertainment. We want all guests and employees to have a safe and pleasant experience. Therefore, we reserve the right to limit or stop alcohol service if a party appears to have consumed too much before or during their visit.

Guests will politely be escorted out of the building in case of:

• Behaviour disturbing staff or other guests
• Possession or use of illegal drugs
• Vomiting due to excessive alcohol consumption (DKK 800 fee for damaged inventory)
• Forcing open a fire door without authorization

Expulsion

Failure to follow instructions from staff or security may result in removal from the venue.

No to sexual harassment and violence

We take a clear stance against sexual harassment, offensive behaviour, violence, and violent conduct, both toward our employees and our guests. Behaviour of this type will result in immediate removal from the event.