Important information

On this page you will find important information about your evening at the Circus Building. Please share it with the rest of your party.

You can also find answers to frequently asked questions in our FAQ.

Cash

Be aware that it is not possible to pay with cash in the Circus Building.

The cloakroom

Our cloakroom is free and staffed throughout the evening.

You are not allowed to bring outerwear and large bags into the Circus Hall due to safety reasons. Only small handbags are allowed. If you need to store a larger bag in the cloakroom, the guards in the Circus Building may require to take a look inside.

Loose items such as hats, gloves and scarves must be placed in a closed bag or pocket and not in, for example, a jacket sleeve, where they risk falling out. The Circus Building does not take responsibility for loose items that have not been stored correctly.

If your clothes or possessions in the cloakroom get damaged during your visit, we offer compensation up to a maximum of DKK 1,000. Documentation of the damage having occured during your visit in The Circus Building may be requested

Age limit

The age limit for participating in the Circus Building’s New Year Afterparty is 25 years.

Payment

When you book tickets online at cirkusbygnigen.dk, the payment is made automatically.

If you contact Customer Care by phone or mail, the payment will be made by telephone via your credit card. If the payment has not already been made, we will ask you to transfer the amount within 3 business days after booking. You will received a separate mail with a link for payment.

Unless otherwise agreed, you will not automatically receive a receipt for your payment from us. Completed payment will appear in your online bank. For foreign transfers please use the link for payment that you have received in a separate mail.

Tickets

When you have paid for entrance to the Circus Building’s New Year Afterparty you will receive a confirmation from us as a thank you for your purchase. You do not receive a ticket (s) and therefore the confirmation is your proof of purchase.

Service fee incl. VAT

The Circus Building’s service fee covers The Circus Building’s average costs associated with handling your purchase. The amount will be between DKK 0 and DKK 50 per purchased ticket – depending, among other things, on the category and the terms we have negotiated with our ticket system.

Cancellation

It is not possible to get a refund for purchased tickets for Circus Building’s New Year Afterparty.

Show responsibility and respect

We want all our guests and staff to have a safe and enjoyable experience in the Circus Building. Therefore, we reserve the right to limit or stop the serving of alcohol if a party is deemed to have consumed too much before or during their visit.

Guests may be politely escorted out of the building in the following cases:

• Behaviour that disturbs staff or other guests
• Possession or use of illegal substances
• Vomiting due to excessive alcohol consumption (fee of DKK 800 for damaged furnishings)
• Unauthorised opening or forcing of emergency exits

Expulsion

If you, as a guest, do not follow the staff’s/security’s instructions, this may result in expulsion

No to sexual harassment and violence

We clearly distance ourselves from behaviors such as sexual harassment, abusive behavior, violence and violent behavior, both in relation to our employees and our guests. Behavior of these types can lead to expulsion from our venue.

Force majeure

The customer cannot invoke force majeure as grounds for cancellation. In case of force majeure, cancellation of the event due to COVID-19 or other pandemic (as a result of legislation, orders from authorities or closure based on the current situation) a voucher will be issued on the receivable amount, which will be valid for 3 years.

The amount paid in will not be refunded.

Lost property

Did you forget anything in the Circus Building, please contact us via email lostandfound@wallmans.com.

An administration fee will be charged for handling the lost property if you want it to be send.

NB! We take care of lost property on the first weekday in January.