Someone in the party is a wheelchair user – what should we do?

If you are a wheelchair user, have walking difficulties, or otherwise have a special need, you must always inform us about this.

If we do not receive the information before your visit, we cannot guarantee that we will be able to accommodate the need on the evening due to the terms of our fire safety approvals. We may therefore unfortunately have to refuse entry to the person or persons in question without refund.

Wheelchair users are always seated on the 5th level in the hall and can access the Circus Hall via an elevator from our foyer. We are approved for a maximum of 4 wheelchair users per evening.

Please note that our elevator may be out of service on the day due to technical difficulties.

In our foyer, there are two accessible restrooms (clearly marked by signage). The restrooms are kept locked – please contact a security staff member, who will assist you with unlocking them.

We have the “God Adgang” accessibility label. Read more here.

Please note that The Old Stabls is not accessible for wheelchair users.

Purchase of tickets

Special needs must be communicated via email when booking tickets. If you make your booking online, you must send us an email with the information afterwards.

NB! You must be able to present an email from us confirming that we can accommodate the need.

Please note that tickets can only be booked for Category B and C due to fire safety regulations.

In the event that the elevator is out of service, we will either offer to move your booking to a new date (valid for Wallmans Dinnerparty only) or refund the ticket for the affected guest.

Venue hire

Special needs must be communicated to your Event Producer via email during the coordination process and before the agreed deadline.

In the event that the elevator is out of service, we will refund the ticket for the affected guest.